Refund and Returns Policy

Effective Date: 21st July, 2026

Brand Name: Fab Meds Pharma™

At Fab Meds Pharma™, we are dedicated to providing healthcare and dental professionals with 100% authentic, premium-quality supplies. We take immense care in sourcing, handling, and packaging every order to ensure it reaches you in pristine condition.

To ensure complete transparency and a seamless shopping experience, our Return and Refund Policy outlines the simple steps for addressing any order concerns.

1. Return Window

We understand that clinical requirements and order specifications can occasionally change. To help us process requests swiftly and maintain strict quality standards, we request our customers to inform us of any return requests within 5 days of order delivery.

Requests submitted within this 5-day window allow our fulfillment team to promptly review your order and assist you with a smooth resolution.

2. Conditions for Eligible Returns

Because we supply professional dental and pharmaceutical products, adherence to hygiene and health protocols is vital. A product is eligible for return or exchange if it meets the following criteria:

Initiated Timely: The return request is placed within 5 days of receiving the package.
Original Packaging: The item must be unused, sealed, and in its original manufacturer packaging with all tamper-proof seals, tags, and labels intact.
Valid Reason for Return:
- Received a damaged, defective, or leaked product during transit.
- Received an incorrect item or quantity different from what was ordered.
- Expired or short-expiry product delivered.

Note: Opened, unsealed, or partially used medical and dental consumables cannot be returned due to healthcare safety regulations, unless there is a verifiable manufacturing defect.

3. How to Initiate a Return

We have made our return process as straightforward as possible:

Get in Touch: Reach out to our dedicated support team within 5 days of delivery via WhatsApp or phone at +91-9727409289.
Provide Details: Kindly share your Order ID along with brief photos or a short video showing the product condition and outer box label (especially in case of transit damage or wrong item delivered).
Approval & Pickup: Once verified, our team will guide you through the return pickup process or provide instructions on how to dispatch the package back to our facility.

4. Refund Process

Once we receive your returned package at our facility, our quality assurance team conducts a quick inspection to ensure all conditions are met.

Mode of Refund: Approved refunds are credited directly to your original payment method (Credit/Debit Card, Net Banking, or UPI) or issued as store credit for your next purchase, based on your preference.
Processing Time: Online refunds typically reflect in your account within 5 to 7 working days after quality verification, depending on your bank’s processing cycles.

5. Order Cancellations

Before Dispatch: You may request an order cancellation before your dispatch notification is sent out. Full refunds are processed immediately for eligible pre-dispatch cancellations.
After Dispatch: Orders that have already been handed over to our logistics partners can be processed under our standard return guidelines upon delivery.

6. Contact Us

If you have any questions, need assistance with an ongoing order, or wish to submit a feedback request, our customer care team is always happy to assist you:

Official Website: www.fabmedspharma.com
Customer Support & WhatsApp: +91-9727409289